At My Care Consultant our highly experienced consultants will guide you through the confusing and complex UK care system. We provide a fully independent service that helps you from sourcing suitable care and working out what you are entitled to, to signposting you to relevant professional services, without you having to navigate ‘blind’ through the complexity of rules, regulations and providers of different services and quality.

Whether it’s just a question you would like answered or a bespoke care planning service you need, we will help to resolve your concerns and find you solutions to your care needs.

Our care consultants will provide you with information and guidance to help you make informed decisions about your needs.

We offer guidance across many different areas dependent on your personal circumstances. For many of our clients, this frequently includes the following:

1. Your rights in respect of hospital discharge
2. The rules in respect of eligibility for (free) NHS Continuing Health Care
3. Your rights in respect of (means tested) Local Authority Social Care
4. Your eligibility for state benefits
5. Your care options
6. Personal care guidance
7. The available ways to pay for care
8. The importance of a Power of Attorney and having an up-to-date Will
9. Government legislation

Our Approach

Our Approach

Whilst we recognise that all people can find themselves in vulnerable circumstances as some point in their lives,  when it comes to those in need of care, the frequent urgency of their need and the complexity of the social care system they face makes this invariably the case. Whether we are dealing with the person in need of care, family members or legal representatives we will always do so sensitively, making sure all our clients understand the approach we will take when working with them. To this end we are proud to be an early adopter of the independent Financial Vulnerability Taskforce and its Charter. Whilst this initiative has initially focused on how financial advisers will act as a Safe Pair of Hands, it is equally applicable to other professional services including care navigators like My Care Consultant. Indeed our Technical Director, Tony Miles is one of the driving forces behind this initiative and a member of the Taskforce’s Steering Group.
Financial Vulnerability Charter Logo

Meet the Team

Jacqueline Berry

Jacqueline Berry

Jacqueline Berry is the Founding Director of My Care Consultant and heads up the team who manage the initial consultancy process with clients.

Jacqueline’s mission for My Care Consultant is to make specialist care and paying for care advice more accessible. She believes in making sense of the complex by providing independent and straight-forward care planning guidance to members of the public, as well as raising the awareness of the importance of professional services such as legal and financial advice, and signposting people to these.

Her passion for good Long Term Care stems from personal experience. She therefore understands the emotional impact this time can have on the whole family.

Jacqueline previously worked at Partnership Assurance now JUST, where she gained her extensive knowledge and experience of long term care as well as the Chartered Insurance Institute long-term-care qualification CF8.

Anthony Miles

Anthony Miles is Operations Director at My Care Consultant and has over 30 years’ experience working within Financial Services, many of which have been spent helping financial advisers develop their propositions for clients in later life.

Professional qualifications include an MBA with the Open University, the Diploma in Financial Planning from the Personal Finance Society, and long-term-care qualification CF8 from the Chartered Insurance Institute.

He has held various positions in major product providers, including Head of Strategic Accounts at Prudential plc and Head of Strategic Sales for annuity specialist provider Partnership.

More recently he has worked with the Personal Finance Society helping to develop content for their CPD regional events as well as numerous ‘Good Practice’ guides.

Lynn Miles

Lynn Miles is Marketing and Communications Director at My Care Consultant.

Following on from a career as a teacher in her native Scotland, Lynn started her career in Financial Services developing training materials for financial advisers on behalf of a major Insurance Company.

Since then she has become a published ghost writer, copy-writer and marketeer, most recently helping to create and co-ordinate adviser marketing material on behalf of an AIM-listed financial services Group, one of the UK’s most prestigious and diverse financial advice firms.

Arrange a 1-Hour Consultation with an expert care adviser (£345)

If you have specific questions, a problem that needs fixing, or would simply like to ensure you are on the ‘front foot’ with your care planning to ensure you receive the care that’s needed and deserved, you might feel you need some tailored help and support.  That’s why we offer our personalised 1:1 telephone/online guidance sessions, where we take the time to get to know every single one of our clients and provide a personalised plan of action. Arrange yours today.